FAQs

Frequently Asked Questions:

Orders & Customization

 

Q:Are your cookies made fresh?

A:Yes! All of our cookies are made fresh to order using high-quality, homemade ingredients.

Q: How should I store my cookies?

A:Cookies are best enjoyed fresh but can be stored in an airtight container at room temperature for up to 5 days, or frozen for longer freshness.

Q: How do I place an order?

A: You can place an order through our website, by messaging us on Instagram, or by emailing heavenlytreatspot@gmail.com

Q:How far in advance should I place my order?

A:We recommend placing your order at least 48 hours in advance to ensure availability, especially for large orders.

Q: How much notice do you need for custom orders?

A: We recommend at least 1 weeks notice for custom cookie cakes and baked goods. Rush orders may be accepted based on availability.

Q: Can I customize my cookies and cookie cake?

A: Absolutely! We offer custom colors, shapes, and packaging for special occasions. Let us know your theme or inspiration and we’ll work with you.

Q:Do you offer bulk or event orders ?

A:Yes! We love working with customers on special events. Contact us directly for custom pricing and options.

Pricing & Payments

Q: What payment methods do you accept?

A: We accept  Credit Cards, Debit Cards, PayPal, Google Pay, and Apple Pay.

Pickup & Delivery

Q: Do you offer delivery?

A: Do you deliver or offer shipping?

We offer local delivery within Margate, Fl for a small fee and ship nationwide with flat-rate packaging.

Pickup is also available at our location by appointment.

Q: What are your pickup hours?

A: Pickup is available at our location by appointment. Pickup is available from 3pm- 9pm/ Monday- Saturday. We’ll confirm the time when your order is placed.

Allergies & Ingredients

Q: Do you offer gluten-free, nut-free, or vegan options?

A: Yes! We have options for dietary restrictions, but please note that all items are made in a kitchen that handles common allergens.

Q: Can I see a list of ingredients?

A: Of course. Let us know your concerns and we’ll provide full ingredient details for your order.

Returns/Refunds

Q:What is your return or refund policy?

A:Due to the perishable nature of our products, we do not accept returns. If there’s an issue with your order, please contact us and we’ll do our best to make it right.